Frequently Asked Questions

Everything you need to know about your 3INA beauty journey.

Are 3INA products vegan and cruelty-free?

Yes, we are proud to be 100% cruelty-free. The majority of our range is also vegan-friendly, and we are constantly working to ensure all new launches meet vegan standards without compromising on pigment or performance.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can follow your package's journey to your door.

What is your return policy?

We offer a 14-day return period for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on makeup items that have been opened or tested.

Do you ship internationally?

Yes, 3INA ships to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and localized payment options like Klarna in select regions.

How do I find the right shade for my skin tone?

Each product page features a detailed shade guide and swatches on different skin tones. If you need further assistance, our customer care team is happy to provide personalized recommendations via email.